Support
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Recent activity by Support-
Is the ignition key inserted correctly and turned 1 time to the right?
No! Insert and turn the starter key correctly, light the fire with the button - The fire ignites - Ok / end
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Is the battery well charged (check the battery charge with the LEDs on the battery)?
A: noS: Charge and install the battery, start according to the user manual, if your headlight still does not come on, remind us - Ok / End
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Is the battery securely in place on its holder?
A: noS: snap the battery securely into its holder, start following the manual and light the fire with the button - The fire turns on - Ok / end
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Do all cables seem well connected to you?
A: No Connect the cables well, start following the manual and light the fire with the button - Does the fire light? - Ok / end B: YesIntervention trigger for replacement of the front light.
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Is the ignition key inserted correctly and turned 1 time to the right?
A: noS: insert and turn the ignition key correctly, light the fire with the button - The fire ignites? - Ok / end
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The front light button is in the on position
A: noS: turn the button to the on position - The fire comes on? - Ok / End
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Is the brake cable broken or damaged?
A: yesS: Send a brake cable for replacement or trigger an intervention to replace the brake cable A: noIntervention trigger for front brake control
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Is the brake cable properly tightened?
A: noS: adjust the brake cable using the screw located at the bottom of the cable to the left of the front wheel - Does the front brake work correctly? - Ok / End
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Does the transported weight comply with the conditions of use? (100 kg max load)
A: noS: Reduce the load carried - the front brake of my EM-A is working correctly? - Ok / end
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Is the battery damaged?
Yes! Send the battery back to us for checking and / or send a new battery.