Support
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Recent activity by Support-
Is the battery well charged (check the battery charge with the LEDs on the battery)?
No! Charge the battery and start following the user manual, if your EM-A still does not start remind us - Ok / End
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Did you apply the brake for 3s before accelerating?
No! Hold the brake lever tight for 3s then release and accelerate - EM-A starts - Ok / end
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Is the battery damaged?
Yes! Send the battery back to us for checking and / or send a new battery.
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Does the transported weight comply with the conditions of use? (100 kg max load)
No! Reduce the load carried - EM-A drives at normal speed? - Ok / end
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Is the battery fully charged?
Yes! Drive a bit without using the engine brake so that the battery drains slightly and the engine brake can be initiated - Does your EM-A's engine brake work? -Ok / end No!Intervention trigger f...
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Is the battery sufficiently charged (check the battery charge with the LEDs on the battery)?
No! Charge the battery and start following the user manual, if your EM-A still does not drive at normal speed, remind us - Ok / End
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Is the ignition key inserted correctly and turned 1 time to the right?
No! Insert and turn the starter key correctly, light the fire with the button - The fire ignites - Ok / end
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Do all cables seem well connected to you?
A: No Connect the cables well, start following the manual and light the fire with the button - Does the fire light? - Ok / end B: YesIntervention trigger for replacement of the front light.
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How do I find a spare part number or drawing?
Please navigate back to the home page and enter the model number of your product and click on 'product information', you will then be able to view exploded diagrams, parts lists and user manuals.
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WHERE CAN I BUY SPARE PARTS?
Please contact Tool-Cal LTD using the below details to purchase spare parts. Tool-Cal LTD Unit 14, Pillaton Hall Farm, Penkridge, Staffordshire, ST19 5RZT: 01785 716206 F: 01785 713512 enquires@to...