Support
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Recent activity by Support-
Is the brake cable properly tightened?
A: noS: adjust the brake cable using the screw located at the bottom of the cable to the left of the front wheel - Does the front brake work correctly? - Ok / End
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Does the transported weight comply with the conditions of use? (100 kg max load)
A: noS: Reduce the load carried - the front brake of my EM-A is working correctly? - Ok / end
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Is the battery fully charged?
Yes! Drive a bit without using the engine brake so that the battery drains slightly and the engine brake can be initiated - Does your EM-A's engine brake work? -Ok / end No!Intervention trigger f...
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Is the battery damaged?
Yes! Send the battery back to us for checking and / or send a new battery.
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Is the used power outlet in good condition?
A: noS: Change the socket to charge the battery, remind us if the problem persists - Ok / End
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Are you using the correct charger?
A: noS: Use the charger supplied with the battery to charge it, remind us if the problem persists - Ok / End
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Is the front brake properly adjusted?
A: noS: loosen the front brake cable by unscrewing the screw located at the bottom of the cable to the left of the front wheel - EM-A drives at normal speed? - Ok / end
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Does the transported weight comply with the conditions of use? (100 kg max load)
No! Reduce the load carried - EM-A drives at normal speed? - Ok / end
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Is the battery sufficiently charged (check the battery charge with the LEDs on the battery)?
No! Charge the battery and start following the user manual, if your EM-A still does not drive at normal speed, remind us - Ok / End
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Does the transported weight comply with the conditions of use? (100 kg max load)
A: noS: Reduce the load carried - EM-A starts - Ok / end